In a technology-centric society, we are seeing more and more business sectors move to a digital space. Apps and websites that accomplish the same thing as and eventually replace brick and mortar establishments are on the rise. Consumers enjoy the accessibility and flexibility of a more digital world. Therefore, it is up to businesses to ensure that they are creating the best digital experience possible. While there is a lot of conversation around user experience and customer experience and the platforms that can help you understand how users feel about those things, it’s high time to have a conversation about digital experience platforms – what they are and how they can benefit your business.